<center> <p style="margin: 0cm 0cm 0.0001pt; vertical-align: baseline; text-align: center;"><span style="color: #00ccff; font-size: 24pt;"><span style="font-family: 'Segoe UI', sans-serif;"><span style="font-size: 12pt; color: #000000;">[A propos de CROSS-CRM]</span><br /><span style="font-size: 18pt;">Interview En-Contact Mag sur le Speech Analytics, le Quality Monitoring et la collecte des données dans les centres de contacts</span></span><b><span style="font-family: 'Segoe UI', sans-serif; border: 1pt none windowtext; padding: 0cm;"><br /></span></b></span></p> <p style="text-align: center;"><div class="legacy-video-container"><iframe width="400" height="225" src="https://www.youtube.com/embed/2SLx9a0p864?rel=0&wmode=transparent" frameborder="0" allowfullscreen></iframe></div></p> </center>