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Native integration with Vocalcom for quality monitoring


Vocalcom is a major publisher in the world of customer relations, industrial and remote. The Hermes software suite is recognized and makes it possible to engage the customer on all current communication channels: telephone, chat, emails, social networks.

CROSS-CRM has a native connector for the latest versions of the Hermes.net solution (from V4) and thus allows, by retrieving all available data and metadata and recordings of interactions, to offer users advanced:

  • Advantage 1

    An enriching extension of native reporting functionalities


  • Advantage 2

    Adding the functionality of
    Quality Monitoring
    and CRM DATA Viz
    of the CROSS-CRM platform
  • Advantage 3

    Creating Workflow actions and cross-referencing of Hermes.net vs Internal CRM / Cloud, ERP, HelpDesk, WorkForce M., etc. data.
  • 1

Leaders in their industry choose us

Leaders in their industry choose us