Your Industry or sector

Surveys and NPS and SAT collection on all channels


Native integration with Vocalcom for quality monitoring

Vocalcom is a major publisher in the world of customer relations, industrial and remote. The Hermes software suite is recognized and makes it possible to engage the customer on all current communication channels: telephone, chat, emails, social networks.

CROSS-CRM has a native connector for the latest versions of the solution (from V4) and thus allows, by retrieving all available data and metadata and recordings of interactions, to offer users advanced:

  • Advantage 1

    An enriching extension of native reporting functionalities

  • Advantage 2

    Adding the functionality of
    Quality Monitoring
    and CRM DATA Viz
    of the CROSS-CRM platform
  • Advantage 3

    Creating Workflow actions and cross-referencing of vs Internal CRM / Cloud, ERP, HelpDesk, WorkForce M., etc. data.
  • 1

Leaders in their industry choose us

Leaders in their industry choose us