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[CROSS-CRM FEATURES] Augmented Quality Monitoring!


Company Quality Services dreamed of it, CROSS-CRM did it. What is Augmented Quality Monitoring?
It's very simple: When we wish in all or part of the items of our evaluation grid, to check the presence or absence of key words or expressions in the conversation evaluated, the evaluations or a substantial part of these are generated entirely automatically. These functions entirely exempt the evaluator from having to listen to / read the interaction or the part of the interaction concerned, the evaluation is completed or made entirely by the system.

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[CUSTOMER CASES] "Negative sentiment can change during a call." The partnership between Ratp and Cross CRM.

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Like many other companies, the RATP has its customer service, located in Paris in the 12th arrondissement. A hundred agents are working there to respond to disputes over reports, requests for information on routes, etc.

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[VIDEOS] CROSSCRM.CX Team Year 2020 in Review

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#ai #cx #review #crosscrm

[Team Year 2020 in Review]
Relive the year 2020 of the CROSS-CRM team

And the outlook for 2021...

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[VIDEOS] Manage your Customer Relationship in real time thanks to Alerts and Workflows - Interview RelationClientMag

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#ai #cx #process #crm #customercentric #crosscrm

[CUSTOMER CENTRIC#1]
Relive the interview 
by Mag Customer Relations

To know more...

The following process was deployed in seven steps:

1/ Sale on call center tool
2/ Re-listening and control by a department dedicated to sales compliance
3/ Detection of non-conformities in real time via Listener QM
4/ Blocking of sales before the publication of the contract by AdminTools
and automatic scheduling of a new customer call
5/ Automatic customer reminder to bring the sale back into line with a new exchange between the call center agent and the customer
6/ 2nd validation of compliance processing via Listener QM
7/ Continuation of the contract editing process

 

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[CUSTOMER CASES] "Differentiation through service is a way for e-commerce sites to free themselves from a deadly price war"

In a climate of hyper-competition, e-commerce players can no longer limit their strategies to customer acquisition. Loyalty is the top priority. But this requires precise knowledge of the customer... 

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[CROSS-CRM] IT'S TIME TO GET ON BOARD! Test periods

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[CROSS-CRM Test Periods] IT'S TIME TO GET ON BOARD!

CUSTOMER SQUARE offers from October 1, 2019 to June 30, 2020
3 preferential offers to taste
http://CROSSCRM.CX !

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[CUSTOMER CASES] The World of Insurance against the DDA

DDA
Entry into force on October 1 (February 1, 2019 for obligations relating to training and 
professional development), the Insurance Distribution Directive (IDD) impacts the distribution of insurance products, it
whether it is a salaried network, direct sales or intermediaries...
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GDPR we are ready!

GDPR-INTRO
CROSS-CRM AND THE GDPR

You already entrust us, or plan to entrust us, with the performance of services integrating one or more processing operations relating to personal data contained in your local databases or in the cloud, interconnected with the modules CROSS CRM...
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Newsletter February 2017 - ShowroomPrivé, Agents Area, Verbatim, Surveys...

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Showroomprivé.com has chosen CROSS-CRM to manage the quality of its interactions...

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Customer Service Under Control, which Data to Collect?

Customer Service Under Control, which Data to Collect?

For the analysis of the efficiency of the services delivered to the customer, on the various channels, what are the types of data to be collected?

First 'brandvoice' post from the CROSS-CRM team on RELATION CLIENTMAG.FR 

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So it's back to school and...

So it's back to school and...

So it's back to school and so we offered a small school bag and 4-color pencils to everyone, updated the electronic agenda and emptied the mailboxes. At a time when everyone is patiently writing the checklist for what will undoubtedly be another BIG BACK TO SCHOOL, we present to you the themes of this end of the 'shift' and wish you... it will be smooth!

So then...

Listener QM

We had smoothly delivered the V2 admin of Listener QM...

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FOCUS ON CROSS-CRM 2016 CONNECTORS

FOCUS ON CROSS-CRM 2016 CONNECTORS

News CROSS-CRM.COM: Before talking to you soon about those who use it and their uses, here is to celebrate the finalization of phase 1 of our road map .. here is on our blog A ZOOM ON CROSS-CRM CONNECTORS available in 2016:

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FOCUS ON NEW CROSS-CRM PRODUCTIVITY TOOLS

FOCUS ON NEW CROSS-CRM PRODUCTIVITY TOOLS

In early 2016, new productivity tools for customer relations centers were added to the CROSS-CRM platform.

They complete the functionalities of Quality Monitoring and CRM Data-Visualization originally implemented: 

Campaigns and Objectives - Contact Flow Forecast - Agent time management...

 

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Customer-Square-launches-CROSS-CRM-the-ultimate-supervision-and-quality-monitoring-tool-for-omnichannel-multi-site-multi-provider-customer-relationships?

Customer-Square-launches-CROSS-CRM-the-ultimate-supervision-and-quality-monitoring-tool-for-omnichannel-multi-site-multi-provider-customer-relationships?

Read the article on En-Contact MAg: http://www.en-contact.com/customer-square-lance-cross-crm-loutil-de-supervision-et-de-quality-monitoring-ultime-de- multi-site-multi-provider-omnichannel-customer-relationship/

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VIDEO ! What do we do? We do that! Up to the ;)

VIDEO ! What do we do? We do that! Up to the ;)

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"To date, the platform has generated 20% time savings"

"To date, the platform has generated 20% time savings"

www.cross-crm.com is the first Quality monitoring platform for contact centers to also integrate powerful CRM-oriented data-visualization modules, and 'ready-made' connectors to automate the import of YOUR data, and it is FRENCH! OUR Clients: "To date, the platform has generated 20% time savings, knowing that this should increase once the managers are familiar with its use." Cyril Fontaine - Canal Plus Overseas See the benefits: HERE

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WE have successfully installed our Blog!

WE have successfully installed our Blog!

​Check! Ok. Blog is Ready to go! Sign up there and we'll be back soon ;)

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