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Newsletter February 2017 - ShowroomPrivé, Agents Area, Verbatim, Surveys...

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Showroomprivé.com has chosen CROSS-CRM to manage the quality of its interactions...

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[CUSTOMER CASES] "Negative sentiment can change during a call." The partnership between Ratp and Cross CRM.

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Like many other companies, the RATP has its customer service, located in Paris in the 12th arrondissement. A hundred agents are working there to respond to disputes over reports, requests for information on routes, etc.

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