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[CUSTOMER CENTRIC#1]
Relive the interview by Mag Customer Relations
To know more...
The following process was deployed in seven steps:
1/ Sale on call center tool
2/ Re-listening and control by a department dedicated to sales compliance
3/ Detection of non-conformities in real time via Listener QM
4/ Blocking of sales before the publication of the contract by AdminTools
and automatic scheduling of a new customer call
5/ Automatic customer reminder to bring the sale back into line with a new exchange between the call center agent and the customer
6/ 2nd validation of compliance processing via Listener QM
7/ Continuation of the contract editing process
2/ Re-listening and control by a department dedicated to sales compliance
3/ Detection of non-conformities in real time via Listener QM
4/ Blocking of sales before the publication of the contract by AdminTools
and automatic scheduling of a new customer call
5/ Automatic customer reminder to bring the sale back into line with a new exchange between the call center agent and the customer
6/ 2nd validation of compliance processing via Listener QM
7/ Continuation of the contract editing process
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