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Customer Service Under Control, which Data to Collect?

Customer Service Under Control, which Data to Collect?

For the analysis of the efficiency of the services delivered to the customer, on the various channels, what are the types of data to be collected?

First 'brandvoice' post from the CROSS-CRM team on RELATION CLIENTMAG.FR 

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[VIDEOS] Manage your Customer Relationship in real time thanks to Alerts and Workflows - Interview RelationClientMag

CustomerRelationMag-logo_20200414-164933_1

#ai #cx #process #crm #customercentric #crosscrm

[CUSTOMER CENTRIC#1]
Relive the interview 
by Mag Customer Relations

To know more...

The following process was deployed in seven steps:

1/ Sale on call center tool
2/ Re-listening and control by a department dedicated to sales compliance
3/ Detection of non-conformities in real time via Listener QM
4/ Blocking of sales before the publication of the contract by AdminTools
and automatic scheduling of a new customer call
5/ Automatic customer reminder to bring the sale back into line with a new exchange between the call center agent and the customer
6/ 2nd validation of compliance processing via Listener QM
7/ Continuation of the contract editing process

 

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[CUSTOMER CASES] The World of Insurance against the DDA

DDA
Entry into force on October 1 (February 1, 2019 for obligations relating to training and 
professional development), the Insurance Distribution Directive (IDD) impacts the distribution of insurance products, it
whether it is a salaried network, direct sales or intermediaries...
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