Company Quality Services dreamed of it, CROSS-CRM did it. What is Augmented Quality Monitoring?
It's very simple: When we wish in all or part of the items of our evaluation grid, to check the presence or absence of key words or expressions in the conversation evaluated, the evaluations or a substantial part of these are generated entirely automatically. These functions entirely exempt the evaluator from having to listen to / read the interaction or the part of the interaction concerned, the evaluation is completed or made entirely by the system.