Workflow & Process

An ETL dedicated to customer relations
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CROSS-CRM home


quota management

CRM DATA PROCESSING

Imports and exports of data, activation of Workflow, scanning of your data and alerting... we know your business!
- Connectors to CRM software and other data collection tools in the cloud or in your IS
- Visualization, cleaning, exclusion and association of data from different sources
- Programming of rules and frequencies for importing and exporting databases
- Follow-up of imports and management of alerts
- XLs exports on demand and in the format of your choice for all data from your DataWareHouse'

+ EXPORT
& ALERTS

quota management

Simply set up automated SMS and Email alerts for your teams. Based on thresholds and events in our reporting systems, alerts and action requests are automatically sent to the right teams within your organization.

 quota management

  • Data import / CRM connectors

    With GetDATA, you immediately have ready-made connectors for your CRM applications: integrate your data from all sources, and then easily determine the populations to be audited and the sources of your CROSS-CRM reports.
    Our powerful priority ETL will also allow you to connect data from your own applications to integrate them into your CRM Dataviz reports.

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  • Transformation / Mapping

    Easily configure data transformation rules: Date formats and encoding / Conditional registrations / Joins / conditional queries / Table calculations / Task planning / Conditional flags / Conditional imports / Custom transformation calculations and filters... your all-terrain ETL is this way !

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  • Exports and Alerts

    Manual and automatic distribution of corrective actions / Monitoring of performance history and Alerts / Interfaces and Flows with third-party systems / Email / SMS alerts ... everything is ready to give meaning and real impact to your analyzes in CROSS-CRM

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  • ODBC external flags

    Directly enrich your CRM data available in your tools or by injecting ratings and comments, or even automatically trigger alerts, corrective actions or IT processes to remedy the dissatisfactions detected via CROSS-CRM

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Interview


Manage your Customer Relationship in Real Time thanks to Alerts and Workflow

GetDATA: Collection of multi-channel CRM data


NPS collection GetDATA is our powerful ETL designed specifically to collect real-time data from CRM applications in the cloud or in your infrastructures. Over time, we have created a large number of connectors for all your customer engagement tools (call centers, chat and email tools, CRM, social and digital networks).

Create or modify your connectors at will, management and monitoring of imports, alerts and notifications, centralized sources, and mobile access. Already 40 ready-made connectors + your custom connectors 'on demand'!

SenDATA


NPS collection SenDATA allows you to build XLS / CSV reports at your leisure, or, when connected to your Cross-CRM tables, to send alerts by sms or email when the set thresholds are reached or exceeded, on quality subjects customer relations, productivity, satisfaction, or all the data available in your Cross-CRM Modules.

FlagDATA


NPS collection Interfaces / Flows with third-party systems Consult us for a personalized diagnosis!

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ZOOM ON CRM CONNECTORS

Transcription and SemanticsWith GetDATA, you immediately have ready-made connectors for your CRM applications: integrate your data from all sources,

Transcription and Semantics

Email / SMS alerts         Corrective actions  Automation reminders       Process interrupts  
  Automated flags in your IS    Imports and Exports    ETL Standalone