Easily prepare and manage all types of Customer or Employee survey On all CUSTOMER VOICE collection channels: Phone, Email, Web, SMS.
From a single dashboard, launch and manage your surveys and polls, track responses in real time, trigger alerts, plan corrective actions... up to the ;)!
Easily prepare questionnaires for all your satisfaction collection channels: Phone, Email, Web, hot or cold SMS. Listener Survey also allows thanks to CROSS-CRM built-in connectors, to collect data from review sites or download sites for your applications, or even on social networks.
CROSS-CRM is connected to your customer engagement tools (call centers, chat and email tools)? You can then configure the automatic sending of sms or emails to collect opinions following interactions with your Customers and then analyze the perceived quality of your Customer Service, by sorting and filtering this data by center, by agent, by campaign, per period, etc.
A specific module allows you to follow your main KPIs whatever the mode of collection, and the various review sites on which your customers also speak... enrich your information. Consult us for a personalized diagnosis your reputation and data sources related to customer satisfaction and detractors.
Standard and advanced question types and powerful survey logic make it easy to create various polls, quizzes, and forms. Add a quick NPS survey to your website, create a custom satisfaction survey, collect research data and much more...Wide variety of questions, display items and surveys.
User friendly on desktop and mobile devices. Send your surveys via text, email, public link or social media, or embed them in your website or pop-up. Management of survey access rights, scheduling and reminders of high-volume email invitations.
Thanks to our powerful sampler, you integrate your data from all sources, and then easily determine the populations to be audited. For your hot surveys or for your advanced studies, our Quotas module allows you to manage surveys by strata.
Reports CRM Dataviz Satisfaction complete the functionalities offered by Listener Survey and allow the in-depth analysis of the notes of your surveys, as much as the verbatim ... while the modules dedicated to the management of Alerts and the Automation of Processes make it possible to give life and real operational meaning to your Customers' feedback.
Thanks to the 360°CROSS-CRM system, and analyzing the content of your conversations, emails, or surveys, easily detect the sentiment of your customers, automatically categorize the types of verbatim and act accordingly through automated workflows...
Thanks to the integration of the Listener Survey and our process automation tools, it becomes easy to automatically trigger alerts, corrective actions or IT processes to deal with the dissatisfaction detected.
360° view of customer satisfaction, correlated with your Customer Services data in its entirety: production, trade, quality AND feedbacks inform you about the true color of your customer service.And you will receive all this precious information every morning on your smartphone, or you can explore this precious data, until the end of the night, on your PC or your tablet, up to the ;-)
Thanks to the integration of the Listener Survey and our process automation tools, it becomes easy to automatically trigger alerts, corrective actions or computer processes to remedy the dissatisfactions detected.