Discover all the advantages of teaching online with our learning management system! Have a 24 hour/24 day access to e-learning materials, efficiently organize e-learning data, and teach without limits! Reduce training costs Secure data, Increase engagement and competitiveness, Easily manage corporate training and Easily track team progress!
Easily create all your training programs and online courses, then track your agents' progress in your Listener LMS portal. Online classrooms, all course formats, learning paths, quizzes and tests, diploma courses, chat and collaboration...
Everything is ready to administer the progress plans of your call center agents and supervisors online.
Trigger corrective actions in the LMS from Listener QM and automatically manage level monitoring and learning paths in connection with the evaluation of the quality of multichannel interactions, phone, chat', digital and social networks.
Customization of the portal in your colors, Management of user rights at several levels, Creation of courses with all types of media, SCORM support, GotoMeeting plugin, Secure access and connectivity
Virtual classrooms with Chatrooms, Course has several chapters, level management, Creation of tests, follow-up and obtaining of diplomas, Management of documents and course schedules, Integrated messaging for student questions
Design sensational courses by uploading audio, video, .text, .zip, .pdf, HTML, links, adding SCORM / AICC packages. Create sequences of steps in the course and deliver personalized diplomas at the end of the course.
Automated exports, alerts and subscriptions, Easy data export, Custom report editor, Agent activity monitoring on the LMS, 'Always ready' reports for your meetings, Wallboard functions...
Thanks to the integration of the Listener LMS and our process automation tools, it becomes easy to automatically trigger alerts, corrective actions or computer processes in order to remedy the dissatisfactions detected
Make mobile learning possible... You can use an official mobile app or order a branded app with your own logo and listing on Play Market and iTunes.
360° view of all your CRM data, including the performance and skill development of your Customer Services in their entirety: production, trade, quality AND feedbacks inform you about the true color of your customer service.
Track your e-learning and training processes, find gaps in student knowledge and make changes as needed! You will receive all this valuable information every morning on your smartphone, or can explore this valuable data, until the end of the night, on your PC or tablet, up to the ;-)
The platform natively contains various oriented courses designed for Customer Relations 'already ready' to train your teams on the various subjects that concern you... Our team of consulting experts is also at your side to create or adapt with you your own courses, content, or educational paths according to your needs and your profession.