Self Training

Online course for customer contact pros

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PEDAGOGICAL COURSE


NPS collectionDiscover all the advantages of teaching online with our learning management system! Have a 24 hour/24 day access to e-learning materials, efficiently organize e-learning data, and teach without limits!
Reduce training costs Secure data, Increase engagement and competitiveness, Easily manage corporate training and Easily track team progress!



quota management

LEARNING CRM PLATFORM

Easily create all your training programs and online courses, then track your agents' progress in your Listener LMS portal. Online classrooms, all course formats, learning paths, quizzes and tests, diploma courses, chat and collaboration...
Everything is ready to administer the progress plans of your call center agents and supervisors online.

INTEGRATED IN
QUALITY MONITORING

quota management

Trigger corrective actions in the LMS from Listener QM and automatically manage level monitoring and learning paths in connection with the evaluation of the quality of multichannel interactions, phone, chat', digital and social networks.

quota management
  • Personalized portal

    Customization of the portal in your colors, Management of user rights at several levels, Creation of courses with all types of media, SCORM support, GotoMeeting plugin, Secure access and connectivity

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  • Multimedia Classrooms

    Virtual classrooms with Chatrooms, Course has several chapters, level management, Creation of tests, follow-up and obtaining of diplomas, Management of documents and course schedules, Integrated messaging for student questions

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  • Educational paths and diplomas

    Design sensational courses by uploading audio, video, .text, .zip, .pdf, HTML, links, adding SCORM / AICC packages.
    Create sequences of steps in the course and deliver personalized diplomas at the end of the course.

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  • Activity and progress tracking

    Automated exports, alerts and subscriptions, Easy data export, Custom report editor, Agent activity monitoring on the LMS, 'Always ready' reports for your meetings, Wallboard functions...

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  • Graduated alerts

    Thanks to the integration of the Listener LMS and our process automation tools, it becomes easy to automatically trigger alerts, corrective actions or computer processes in order to remedy the dissatisfactions detected

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ACCESS IN MOBILITY


NPS collection Make mobile learning possible... You can use an official mobile app or order a branded app with your own logo and listing on Play Market and iTunes.

BEAUTIFUL INSIGHTS

Transcription and Semantics360° view of all your CRM data, including the performance and skill development of your Customer Services in their entirety: production, trade, quality AND feedbacks inform you about the true color of your customer service.

Track your e-learning and training processes, find gaps in student knowledge and make changes as needed!
You will receive all this valuable information every morning on your smartphone, or can explore this valuable data, until the end of the night, on your PC or tablet, up to the ;-)

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CONTENT CRM EXPERT

Transcription and SemanticsThe platform natively contains various oriented courses designed for Customer Relations 'already ready' to train your teams on the various subjects that concern you...

Our team of consulting experts is also at your side to create or adapt with you your own courses, content, or educational paths according to your needs and your profession.

Contact Us

  • Listener QM
  • CRM Dataviz
  • AdminTools
LMS Listener integrates with Listener QM to automate the registration of your agents to the right courses according to the evaluations made, and to manage the progress of your agents natively via your Quality Monitoring tool.

Learn more about Listener QM
Listener LMS integrates with CRM Dataviz to enable in-depth analysis of your Assessments and Progress Plans.

Learn more about CRM Dataviz
Listener LMS integrates with our Admin-Tools to alert your various users, coaches or agents, or trigger IT processes related to your assessments.

Learn more about Admin Tools

COMPLEMENTARY MODULES

  • Listener QM
  • CRM Dataviz
  • AdminTools
Listener QM, our Quality Monitoring platform, allows you to evaluate all your interactions and manage all corrective actions...

LMS Listener integrates with Listener QM to automate the registration of your agents to the right courses according to the evaluations made, and to manage the progress of your agents natively via your Quality Monitoring tool.

Learn more about Listener QM
CRM Dataviz, our 360° CRM data visualization platform. provides an unprecedented experience for Customer Relationship improvers through a simple and complete visualization of all their CRM data.

Listener LMS integrates with CRM Dataviz to enable in-depth analysis of your Assessments and Progress Plans.

Learn more about CRM Dataviz
The Admin-Tools, our process and workflow automation tools, automate CRM IT actions and related alerts.

Listener QM integrates with our Admin-Tools to alert your various users, coaches or agents, or trigger IT processes related to your assessments.

Learn more about Admin Tools