CX & CRM dataviz

Collect and explore data from your customer interactions
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quota management

CRM & CX ANALYTICS

Cross-CRM Dataviz is the 1st Data visualization / Data exploration platform to natively offer a library of customizable 'business CRM' reports, designed by and for customer relationship specialists, and directly connected to your CRM tools.

REALLY 360 DEGREES!

quota management

A complete view on the Production of Interactions, contacts and productive KPIS,
but also the Quality Produced, the evaluations of your Interactions,
and what Customers tell you in surveys, or communicate through social media and review platforms.

 quota management

SEE A DEMONSTRATION


  • Phone

    Telephone, Emails, Chat, Social Networks ... we have connectors and ready-made production reports for the tools you use!

    You then navigate easily from the infinitely large to the infinitely small, and have all the KPIs and all the dimensions required, by center, by agent, by country, by contact type, etc... and all this in real time, and regardless of the communication platform used to interact with your Customers!

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  • Emails

    Emails remain and will remain a privileged communication channel for your customers, especially to inform you of their problems...
    We have been improving for years all the reports necessary to follow these flows and their processing by your teams.

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  • Social

    Customer service is changing! Many companies already offer an instant response to their Customers and Prospects on social networks, we have the reports on what is happening there too.

    Cross-CRM also includes a powerful analysis robot that will allow you to analyze the text of your conversations
    Detect trends in terms used, refine your categorizations, understand your Customers' sentiments and assess your agents' service attitudes

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  • Productivity

    For contact professionals, new productivity tools complete the basic modules: Campaigns and Objectives, Contact flow forecasting, Agent time management, Modules allowing analyzes by personalized typologies... everything is there to improve your performance and your profitability as well as the quality of your Interaction...

    Discover how CROSS-CRM now provides calculators and anticipation tools to optimize the time management, profitability and performance of your operations every day.

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  • Quality

    Dataviz Quality CRM Modules complete the functionalities offered by the Quality Monitoring platform Listener QM and the online course platform Listener LMS and allow in-depth analysis of your Assessments and Progress Plans...

    Reports on all media evaluations, monitoring of quotas and corrective actions, time management, learning paths and certifications, everything is already ready so that you only have to support your agents!

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  • Satisfaction

    The Dataviz Satisfaction CRM Modules complete the functionalities of Listener Survey and allow in-depth analysis of your polls and surveys.

    View survey results in detail Listener Survey , and immediately have feedback already correlated with the source data. Reports are ready in one click, and you can connect other Voice of the Customer sources as needed, such as review sites or your own applications!

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Customer Testimonial


What does CRM Dataviz bring for a Customer Relationship Manager?

REPORTS ALWAYS READY


NPS collection Make it easy for your teams to explore data in a secure environment, without limiting them to questions, wizards or predefined chart types. Your data and analyzes are governed, secure and accurate, and available at all times through state-of-the-art, accurate and easy-to-use interactive tables. Freed from technical constraints, your teams of managers will rediscover management ;)

SUBSCRIPTIONS and NOTIFICATIONS


NPS collection Subscribe to a view to receive a snapshot by email at regular intervals, without having to log in to CROSS-CRM

Just as it is possible to set up alerts on your various KPIs in a few clicks, in the event of your personalized QS rate being exceeded, for example...

DIFFUSION CONTROLLED


NPS collection Customer / Service Provider spaces, Access to data differentiated by user and detailed rights management, Document exchange areas, etc.
everything is ready for a constructive collaboration around the improvement of your Customer Relationship!

Our platforms containing personal data are obviously in compliance with legal obligations!

SEE A DEMONSTRATION


WALL BOARDS

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The platform natively contains a whole panel of rotating displays 'already ready' to inform your teams on the various subjects that concern you...

Our team of consulting experts is also at your side to define with you your own displays or reports according to your specificities.

Contact us

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250 Dashboards        Fast response times!        Custom views      Email subscriptions        Exports 
Import/Export        CRM connectors      Connect your Web Apps        Customer Commitment        Workforce management 

COMPLEMENTARY MODULES

  • Cross Mining
  • Listener QM
  • Listener LMS
  • AdminTools
CRM Dataviz integrates with Cross Mining to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving customer service.

Learn more about Cross-Mining
CRM Dataviz integrates with Listener QM to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving the skills of your agents.

Learn more about Listener QM
CRM Dataviz integrates with Listener LMS to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving the skills of your agents.

Learn more about Listener LMS
CRM Dataviz integrates with Admin Tools to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving the skills of your agents.

Learn more about Admin Tools
  • Cross Mining
  • Listener QM
  • Listener LMS
  • AdminTools
Cross-Mining, our Voice of the Customer analysis robot, allows you to detect in real time the subjects that concern your Customers.

CRM Dataviz integrates with Cross Mining to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving customer service.

Learn more about Cross-Mining
Listener QM, our Quality Monitoring platform, allows you to evaluate all your interactions and manage all corrective actions...

CRM Dataviz integrates with Listener QM to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving the skills of your agents.

Learn more about Listener QM
Listener LMS, our online CRM course platform, allows you to evaluate and improve your agents on the subjects of your choice...

CRM Dataviz integrates with Listener LMS to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving the skills of your agents.

Learn more about Listener LMS
Admin-Tools, our process and workflow automation tools, automate CRM IT actions and related alerts.

CRM Dataviz integrates with Admin Tools to boost the understanding and control of your users, this via an almost infinite set of customizable reports, views and graphs, all dedicated to improving the skills of your agents.

Learn more about Admin Tools