Multichannel Voice of the Customer survey on all channels:
Easily prepare and manage all types of Customer or Employee questionnaires, on all review collection channels: Phone, Email, Web, SMS
software of Quality Monitoring software
Gain performance evaluating all of your Customer Interactions
Dedicated CX Artificial Intelligence:
Detect the themes that (concern) your Customers and your teams
Collection and visualization of big data of the Customer relationship:
A 360 ° view of your customer services, and real-time alerts.
Multichannel online CRM training courses and programs:
Advancing Contact Center Teams
Imports, Exports of CRM data, automated processes, alerting
Circulate data within your contact centers.