IMPROVEMENT OF REMOTE CUSTOMER RELATIONSHIPS

The Quality Monitoring platform for Customer Interaction champions

Listener QM Multi-Channel Quality Monitoring software, allows 360° management of your customer interactions quality . Find out more	Cross Mining Our AI Speech Analytics bot, allows to detect topics borrying your Customers and your Teams. Find out more	CRM Dataviz CX big data collection and visualization , provides unprecedented experience to your customer services teams. Find out more
Listener Survey Multichannel Voice of the Customer platform NPS / CSAT / Voice and Customer Reviews on all channels, in a single point. Find out more	AdminTools Manage easily all your CRM and CX data within various platforms, automate processes, dataflows and alerts. Find out more	Listener LMS Online LMS Courses and CX Programs,improve your contact center teams practices and knowledge in real time. Find out more

To date, the platform has generated 20% time savings, and this should increase once the managers have been trained. The supervisors' time, thus freed up, is now reserved for workshops, processing requests, working on quality, service attitude, etc ...
Cyril Fontaine Operations Director
CrossCRM has become our main tool for the evaluation of the quality of speech and allows us to centralize and historicize the collected data with pre-established and modular reports, in order to then be able to return them with precision to the concerned teams.
Delphine Thomas Micorek Telesales Quality Manager
We had the opportunity to appreciate the richness and the simplicity of the tool, which makes it possible to carry out 3 essential things to supervise quality of the conversations: we can sample the calls which will be used to practice quality monitoring, associate our listening grids without difficulty, and last but not least, the Speech Analytics module is very efficient
Xavier Bouillevart Training & quality manager
I confirm my total satisfaction using CROSS CRM, since 2014, and all the features that are offered to us. We appreciate the intuitive programming of statistical reports, and love the quality monitoring module.
Bruno Durieu Operations Director

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