Customer Voice

Surveys and NPS and SAT collection on all channels
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quota management

INVESTIGATIONS ALL CHANNELS

Easily prepare and manage all types of Customer or Employee survey
On all CUSTOMER VOICE collection channels: Phone, Email, Web, SMS.

ONE DASHBOARD

quota management

From a single dashboard, launch and manage your surveys and polls, track responses in real time, trigger alerts, plan corrective actions... up to the ;)!

 quota management

SEE A DEMONSTRATION


ALL-CHANNEL SURVEYS + REVIEW SITES


NPS collection Easily prepare questionnaires for all your satisfaction collection channels: Phone, Email, Web, hot or cold SMS.

Listener Survey also allows thanks to CROSS-CRM built-in connectors, to collect data from review sites or download sites for your applications, or even on social networks.

INVESTIGATIONS ASSESMENT


NPS collectionCROSS-CRM is connected to your customer engagement tools (call centers, chat and email tools)?

You can then configure the automatic sending of sms or emails to collect opinions following interactions with your Customers and then analyze the perceived quality of your Customer Service, by sorting and filtering this data by center, by agent, by campaign, per period, etc.

COLLECTION NPS, CSAT, CES


NPS collection A specific module allows you to follow your main KPIs whatever the mode of collection, and the various review sites on which your customers also speak... enrich your information. Consult us for a personalized diagnosis your reputation and data sources related to customer satisfaction and detractors.

SEE A DEMONSTRATION


  • Create your surveys

    Standard and advanced question types and powerful survey logic make it easy to create various polls, quizzes, and forms.
    Add a quick NPS survey to your website, create a custom satisfaction survey, collect research data and much more...
    Wide variety of questions, display items and surveys.

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  • Maximum compatibility / Tailor-made interfaces

    User friendly on desktop and mobile devices. Send your surveys via text, email, public link or social media, or embed them in your website or pop-up.
    Management of survey access rights, scheduling and reminders of high-volume email invitations.

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  • Sampler and Quotas

    Thanks to our powerful sampler, you integrate your data from all sources, and then easily determine the populations to be audited.

    For your hot surveys or for your advanced studies, our Quotas module allows you to manage surveys by strata.

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  • Reports, Alerts and Data-visualization

    Reports CRM Dataviz Satisfaction complete the functionalities offered by Listener Survey and allow the in-depth analysis of the notes of your surveys, as much as the verbatim ... while the modules dedicated to the management of Alerts and the Automation of Processes make it possible to give life and real operational meaning to your Customers' feedback.

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  • AI - Verbatim Analysis

    Thanks to the 360°CROSS-CRM system, and analyzing the content of your conversations, emails, or surveys, easily detect the sentiment of your customers, automatically categorize the types of verbatim and act accordingly through automated workflows...

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  • Interfaces for the company and corrective actions

    Thanks to the integration of the Listener Survey and our process automation tools, it becomes easy to automatically trigger alerts, corrective actions or IT processes to deal with the dissatisfaction detected.

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BEAUTIFUL INSIGHTS

Transcription and Semantics360° view of customer satisfaction, correlated with your Customer Services data in its entirety: production, trade, quality AND feedbacks inform you about the true color of your customer service.
And you will receive all this precious information every morning on your smartphone, or you can explore this precious data, until the end of the night, on your PC or your tablet, up to the ;-)

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WORKFLOWS

Transcription and SemanticsThanks to the integration of the Listener Survey and our process automation tools, it becomes easy to automatically trigger alerts, corrective actions or computer processes to remedy the dissatisfactions detected.
All-channel surveys       Campaign tracking      Hot surveys     NPS collection    Quotas 
  Corrective actions    Processing open questions    Sentiment analysis    Attitude of service    Automated Workflows    Transcription and Semantics 

COMPLEMENTARY MODULES

  • Cross Mining
  • CRM Dataviz
  • AdminTools
  • Listener QM
Listener Survey integrates with Cross Mining to allow the implementation of a real robot for categorizing and analyzing satisfaction, identifies surveys containing negative feelings, certain expressions, and generates alerts on the content.

Learn more about Cross-Mining
Listener Survey integrates with CRM Dataviz to allow the in-depth analysis of your Surveys and the analysis of the Verbatim of your customers.

Learn more about CRM Dataviz
Listener Survey integrates with our Admin-Tools to alert your various users, coaches or agents, or trigger IT processes related to your surveys.

Learn more about Admin Tools
Listener Survey integrates with Listener QM to allow you to evaluate in detail the Interactions linked to your surveys, and no longer reproduce what causes you to lose points!

Learn more about Listener QM
  • Cross Mining
  • CRM Dataviz
  • AdminTools
  • Listener QM
Cross-Mining, our Verbatim analysis robot, detects in real time in your Interactions and Surveys the subjects that occupy your Customers.

Listener Survey integrates with Cross Mining to allow the implementation of a real robot for categorizing and analyzing satisfaction, identifies surveys containing negative feelings, certain expressions, and generates alerts on the content.

Learn more about Cross-Mining
CRM Dataviz, our 360° CRM data visualization platform. provides an unprecedented experience for Customer Relationship improvers through a simple and complete visualization of all their CRM data.

Listener Survey integrates with CRM Dataviz to allow the in-depth analysis of your Surveys and the analysis of the Verbatim of your customers.

Learn more about CRM Dataviz
The Admin-Tools, our process and workflow automation tools, automate CRM IT actions and related alerts.

Listener Survey integrates with our Admin-Tools to alert your various users, coaches or agents, or trigger IT processes related to your surveys.

Learn more about Admin Tools
Listener QM, our Quality Monitoring platform, allows you to evaluate all your interactions and manage all corrective actions...

Listener Survey integrates with Listener QM to allow you to evaluate in detail the Interactions linked to your surveys, and no longer reproduce what causes you to lose points!

Learn more about Listener QM